When a hosting company offers a dedicated server service level guarantee of 100% uptime, I have to admit that I tend to be a bit skeptical but atlantic.net is definitely a step ahead of the rest by putting their money where their mouth is.
This is almost unheard of these days!
This hosting company offers to refund their customer 5% of the monthly fee for each 30 minutes of downtime, excluding scheduled maintenance of course. I would say they are serious about earning and keeping your business and that they are highly motivated to make sure your site is up and running 100% of the time!
Additionally I am impressed with the number of ways atlantic.net offers for their customers to stay in contact with them including online live help and 24/7 toll free phone supports.
When I get ready to consider managed hosting for a dedicated server again, I have a feeling I will be taking a serious look at this company.